Terms and Conditions

Agreement, licence and eligibility

Jackbit Casino operates under licence OGL/2024/1562/1139, granted by the Curaçao Gaming Authority on 15 May 2026, and all games and payment processing are carried out under that authorisation. Registering confirms that you accept these terms, our Privacy Policy and the rules of each individual game you open.

You must be at least 18 years old and legally permitted to gamble where you live. It is your responsibility to check local law before playing; using a VPN, proxy or false residential details to reach the site is a material breach and voids any winnings generated that way.

Only one account per person, household, shared device or IP address is permitted. Duplicate accounts are closed, their bonuses forfeited, and any remaining real-money deposits returned to the source of payment less fees already incurred.

You act on your own behalf as a private individual. Accounts opened for commercial purposes, on behalf of a third party, or by anyone who is professionally connected to the operator or its suppliers may be refused.

Verification, deposits and withdrawals

Before a first withdrawal is released we must complete identity, address and payment-ownership checks. We may repeat those checks at any time, and we may hold a withdrawal while they are outstanding — in practice this is the single most common cause of a delayed payout, so uploading clear documents early is the fastest route to a smooth cash-out.

Deposits are available for play immediately once the provider confirms them. Withdrawals return to the method used for the deposit wherever technically possible, which is a condition imposed by anti-money-laundering rules rather than a commercial preference on our part.

Approved withdrawals are processed within 72 hours of approval, though the time to reach your account also depends on your bank or wallet provider. Minimum and maximum amounts, along with any provider fee, are shown in the cashier at the moment you confirm the request.

Balances held in an account do not earn interest and are not a deposit with a financial institution. An account with no login activity for 12 consecutive months may be classed as dormant and charged an administration fee, which will never exceed the remaining balance.

Bonuses and promotional play

Every bonus carries its own published terms covering wagering multiple, qualifying deposit, eligible games, maximum stake per spin or hand while a bonus is active, expiry period and cap on convertible winnings. Where a specific promotion and this page disagree, the promotion's own terms take priority.

Game weighting varies: slots typically contribute in full toward wagering, while table games, video poker and live-dealer titles contribute at a reduced rate or not at all. Placing bets on both sides of an even-money proposition to clear a requirement with minimal risk is treated as bonus abuse.

Bonus funds are wagered after your own cash unless the offer states otherwise, and a withdrawal made before the requirement is met removes the outstanding bonus and any winnings attached to it. This is shown as a confirmation prompt in the cashier before the request is submitted.

We may withdraw or amend an offer, or exclude an individual player from future promotions, where we identify systematic abuse, coordinated play between accounts, or use of automated software. Genuine bonus play is never penalised on the basis of winning alone.

Fair play, game faults and service availability

Game outcomes are produced by random number generators supplied and tested by independent laboratories. Neither Jackbit Casino nor its staff can influence the result of a spin, hand or round, and published return-to-player figures are long-run averages rather than a promise about any individual session.

Where a malfunction, a display error or an interruption affects a game, the round is void and stakes are returned. A payout credited because of an obvious pricing or software error may be reversed, and we will show you the provider's round log when we do so.

Bots, automated staking scripts, exploitation of a known software defect and any attempt to interfere with the site's operation are prohibited and may be reported to the relevant authorities in addition to resulting in account closure.

Access can be suspended for scheduled maintenance, security incidents or changes to the legal position in a particular market. We aim to give notice of planned downtime but cannot guarantee uninterrupted availability, and we are not liable for indirect or consequential losses arising from an interruption.

Closure, complaints and governing law

You may close your account at any time from your profile or by contacting support, and any verified real-money balance is returned to you. We may close or restrict an account where these terms are breached, where a verification check fails, or where we are directed to do so by a regulator or payment partner.

Complaints should first go to our support team, which will acknowledge receipt within 24 hours and give a substantive reply within 14 days. If the outcome does not satisfy you, the matter can be escalated to the independent dispute-resolution body named on our licence page and then, if necessary, to the Curaçao Gaming Authority.

We may update these terms to reflect changes in law, licence conditions or the services we offer. Material changes are notified by email or by an on-site notice at least 14 days before they take effect, and continued use of the account after that date constitutes acceptance.

This agreement is governed by the laws of Curaçao, and the courts of Curaçao have jurisdiction over any dispute, without removing any non-waivable consumer protection you hold under the law of your own country of residence.

Where to get help

• Jackbit Casino player support — 24/7 live chat and the official support email listed in the site footer, first point of contact for all complaints
• Curaçao Gaming Authority — regulator for licence OGL/2024/1562/1139, for complaints unresolved after our internal procedure
• Independent dispute-resolution service named on the Jackbit Casino licence page, for escalation at no cost to the player