Privacy Policy

Who is responsible for your information

The operating company behind Jackbit Casino acts as the controller of the personal information described here and is licensed by the Curaçao Gaming Authority under OGL/2024/1562/1139. The registered corporate name and address appear in the footer of every page so you always know which entity holds your records.

Because we hold a gaming licence, parts of our data handling are mandatory rather than discretionary. Identity checks, source-of-funds reviews and transaction records are imposed on us by licence conditions and anti-money-laundering rules, and we cannot waive them at a player's request.

Australian players interacting with our site should assume their information is transferred outside Australia, including to processors in the European Economic Area and Curaçao. We take reasonable steps to ensure overseas recipients handle the information consistently with the standards described in this notice.

Categories of information we collect

At registration we request a name, date of birth, residential address, email address, mobile number and chosen currency. Verification adds document images — typically a photo ID, a recent utility bill or bank statement, and a redacted copy of the payment instrument used.

Through ordinary use of the site we record gameplay logs, stake and payout history, bonus eligibility, deposit and withdrawal records, limit settings, login timestamps, IP address, device type, browser fingerprint characteristics and the pages you visited before arriving.

Support interactions are stored in full, including chat transcripts, email threads and internal notes written by agents. Calls, where offered, are recorded only after an audible notice at the start of the conversation.

We do not ask for health information, biometric templates, political opinions or religious beliefs. If you volunteer sensitive details in a chat — for example when explaining a self-exclusion request — we store only what is necessary to action the request and restrict who can read it.

How the information is used and shared

The core uses are running your account, processing payments, confirming that you are of legal age, detecting bonus abuse and collusion, complying with licence reporting duties, and answering the questions you send us. None of these purposes requires your consent, because they arise from the contract between us or from a legal obligation.

Marketing is different: newsletters, free-spin notifications and tournament reminders are sent only with your consent, and every message carries a single-click unsubscribe. Withdrawing consent stops promotional contact but does not stop service messages such as withdrawal confirmations or security alerts.

Information is disclosed to payment providers, identity-verification vendors, game studios that supply the lobby, fraud-screening services, our cloud hosting and email delivery partners, and our external auditors. Each works under a written contract limiting them to the instructions we give.

Regulators, law-enforcement agencies and courts receive information where a valid request or legal duty applies. We do not sell personal information, and we do not share it with data brokers or unrelated advertisers.

Cookies, analytics and tracking

Strictly necessary cookies keep you logged in, remember your currency and protect the site against automated attacks. These cannot be switched off without breaking basic functionality.

Optional analytics and advertising cookies measure which pages and campaigns bring players to Jackbit Casino. They are set only after you accept them in the consent banner, and your choice can be changed at any time from the cookie settings link in the footer.

Most browsers let you block or delete cookies independently of our banner. Doing so may require you to sign in more often and may reset preferences such as sound and layout options.

Retention, security and your rights

Account, transaction and verification records are kept for the period required by our licence and by anti-money-laundering law — currently a minimum of five years after the account relationship ends. Self-exclusion records are kept for the full length of the exclusion plus the statutory period afterwards, since deleting them would let an excluded player re-register.

Data in transit is encrypted with TLS, stored documents are encrypted at rest, administrative access is role-based and logged, and staff who can read verification files complete data-protection training before access is granted. No system is completely secure, so we also run an internal incident procedure and will notify you and the relevant authority where a breach is likely to cause serious harm.

You may request a copy of the information we hold, ask for inaccurate details to be corrected, object to marketing, request restriction of processing, or ask for deletion of anything we are not legally required to keep. Requests are answered within 30 days and we will ask you to verify your identity first so that records are never released to the wrong person.

If you are unhappy with our response, you can escalate to the Office of the Australian Information Commissioner or to the supervisory body in your own country of residence. Complaints about our gaming licence conditions are handled separately by the Curaçao Gaming Authority.

Where to get help

• Data protection officer — privacy request address published in the Jackbit Casino site footer, response within 30 days
• Player support — live chat and email from inside your account for verification, document and cookie-consent questions
• Office of the Australian Information Commissioner — 1300 363 992 or oaic.gov.au, for unresolved privacy complaints